The Desktop Support Specialist is mainly responsible for providing technical assistance to customers regarding various hardware and software applications. Their primary duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues, and recommending technical fixes to customers.Essential Job DutiesProvide direct service for IT networks and customer service to users inside and outside the company.Maintain a work log of job tickets and maintenance tasks.Forward daily inspections to prevent or solve system malfunctions.Stay updated on new developments and analyze reviews of computing technologies.Assist with the logging of network conditions and requirements.Provide users with technical support for computer problems.Assist with running regular checks on network and data security.Identifying and acting on opportunities to improve and update software and systems.Assist with conducting regular system audits.Setup new hire systems (including PCs, monitors, phone email, and other applications)Competencies & Skill RequirementsCritical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.Monitoring - Monitoring/Assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action. Qualifications & ExperienceAssociate degree in computer systems/computer technology preferred.At least 3 years' industry experience in a hands-on technical support role.Experience troubleshooting AV equipment and remote conferencing tools like Teams and Zoom.Knowledge and experience supporting, troubleshooting, and configuring PC Hardware.CompTIA A+ preferredWork EnvironmentOffice environment, must be able to sit for 7 or more hours daily, occasionally lifting 40 pounds. AUDDallas75247-6705